We're Hiring!

Closing date: October 9, 2026

Title: IT HELP DESK BACKUP PROJECT COORDINATOR

Employee Type: Unclassified Staff

Department: Information Technology-Adminis 

Campus Location: COMPUTER SERVICES

Job Summary/Basic Functions

This position manages a group of analysts, providing IT support for LSU Health. The scope of support activities include: provide 24-hour Service Desk support via phone, email, and user ticket creation; create Service Desk tickets and route tickets to the appropriate support group for resolution; monitor enterprise IT devices; monitor and support the enterprise backup solution, notifying appropriate support group of corrective actions. This position monitors and supports backups for LSU Health contracted affiliates. This position is also responsible for scheduling Service Desk support 24x7x365, including holidays, and after hours. Manages, and assists analysts, with their projects to ensure timely completion. This position is eligible for remote work in accordance with CM-73 - Remote Work Policy.

Minimum Qualifications

Required Education: Bachelor's

Required Field of Study: Degree from an Accredited Four-Year Institution

Number of years required to perform the job: Ten

Type of experience required to perform the job: Relevant Service Desk Analyst Experience

Comprehensive benefits are available to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement plans; generous annual and sick leave; 14 paid holidays per year; and an employee health primary care clinic. See following link for more details on our benefits offerings: LSUHSC, New Orleans - Benefits

Other employee benefits include a full-service credit union, wellness benefits featuring complimentary fitness center membership for employees and their spouses, employee assistance program, campus assistance program, and pet insurance option. More information about these benefits can be found on this webpage:  Additional Benefits